Work Experience

Senior Observability Engineering Infrastructure Architect

PNC
October 2017 - October 2018
Two PNC Plaza, 620 Liberty Ave, Pittsburgh, PA 15222
pnc.com
▪ Lead a team of infrastructure engineers to automate and maintain four Dynatrace managed clusters
▪ Design rack aware clusters across three datacenters for high availability to monitor the performance of the entire PNC ecosystem including on-premise servers, cloud services, k8s clusters, websites, and mobile apps
▪ Curate best practices for app onboarding, anomaly detection, metric visualization, and incident routing
▪ Pioneer self-service with safeguards for key monitoring capabilities including deployments, maintenance, updates, synthetics, secure credentials, and SLOs
▪ Refine automation and monitoring tool backlogs to ensure monthly releases of new capabilities

Dynatrace ONE Lead Technical Product Consultant

Dynatrace
October 2018 – Present
Ford Field, 2000 Brush St #501, Detroit, MI 48226, United States
dynatrace.com
▪ Consulted for a portfolio of 5 industry leading corporations with a collective market cap of 651 billion USD on SRE best practices, CloudOps, and AIOps to simplify cloud complexity
▪ Taught systems admins, developers, and architects DevSecOps principles while walking them through deployment, integration, and troubleshooting sessions, ensuring seamless digital experiences
▪ Hosted global client-facing hands-on webinars leveraging Dynatrace’s software intelligence platform to analyze and diagnose full stack system health of websites and mobile applications
▪ Managed customer success managers and technical consultants as Product Owner of an internal project which creates content to educate professionals on consulting soft skills and communication theories.
▪ Deployed cloud agnostic containerized microservices to mirror enterprise deployments for health analysis
▪ Developed growth hacking opportunities via API scripting and metrics logging.
▪ Analyzed and diagnosed full stack system health of websites and mobile apps
▪ Collaborated across industry verticals to promote growth, feature adoption, and platform integrations

Connected Vehicle Systems Analyst

Ford Motor Company
October 2017 - October 2018
ITBIC, 1655 Fairlane Cir, Allen Park, MI 48101
ford.com
▪ Analyzed, monitored, and restored system health for the FordPass & Lincoln Way mobile apps
▪ Triaged, escalated, and resolved cross-platform incidents using Azure, Pivotal Cloud Foundry, and Splunk
▪ Integrated Webex Teams, Trello, PagerDuty, and Splunk to streamline incident management
▪ Established and integrated incident management tools, including WebEx, Trello, PagerDuty, and Splunk
▪ Coordinate cross-functional organizations to solve complex technical problems through to resolution.
▪ Trained new hires in API analysis, system architecture, and incident triage processes
▪ Maintained employee and on-call schedules for 24/7 global system support
▪ Instituted, distributed, and maintained documentation, templates, and triage instructions via SharePoint

Application Support & Development Specialist

GasDay Marquette University
June 2015 – May 2017
Olin Engineering Center, 1515 W Wisconsin Ave, Milwaukee, WI 53201
gasday.com"
Composed a standardized secure and encrypted RESTful API for client data.
▪ Implemented a C# driven RESTful API data layer within an Azure Cloud hosted ASP.NET web application
▪ Designed VSTO Excel add-ins within the .NET framework for querying local and remote SQL data
▪ Participated in an Agile Scrum environment using Test-driven Development for Continuous Integration
▪ Created an automated process for virtual machine cloning using MATLAB and Bash commands
▪ Streamlined forecast model training and testing processes through VB and Bash automation software
▪ Verified performance of Artificial Neural Networks and Linear Regression models in MATLAB
▪ Maintained and upgraded Visual Basic SaaS for natural gas demand forecasting
▪ Engaged in User Experience testing and validation for in-house and commercial software products

Student Manager

Sodexo
October 2013 – May 2017
Schroeder Dining Hall, 725 N 13th St Milwaukee, WI 53201
sodexousa.com"
▪ Managed employee schedules and coordinated daily tasks
▪ Fulfilled customer service requirements as cashier, food server, and cook.

Production Manager

Student Painters
May 2014 – August 2014
14005 Simone Drive Shelby Township, MI 48315
studentpainters.biz
▪ Trained a team of six students in painting, basic carpentry, and workplace safety
▪ Established customer communications, time and budget constraints, and marketing strategies
▪ Produced $43,000 in revenue while managing a team of six college students painting home exteriors

Service Champion

Taco Bell
May 2013 – August 2013
36300 Van Dyke Ave, Sterling Heights, MI 48312
tacobell.com
▪ Operated in a streamlined process as a food service team member
▪ Exemplified efficiency, collaboration, and rapid production

Assistant Teacher

Detroit Area Pre-College Engineering Program/University of Detroit Mercy
September 2013 – September 2013
2111 Woodward Ave #506, Detroit, MI 48201
tacobell.com
▪ Taught Lego robotics at DAPCEP/University of Detroit Mercy summer camps
▪ Mentored middle school kids in robotics and critical engineering skills
▪ Educated students in basic mathematics, programing in Robot C, and intermediate computer skills